Authentic Açaí Blended in the Bay - join our growing team!
Welcome to your new role as a Bowl Barista! As a Bowl Barista, you play a critical role in ensuring smooth daily operation by focusing on achieving customer satisfaction and being a strong team player. This guide provides a comprehensive understanding of your responsibilities, expectations, and growth opportunities to set you up for success.
About the Company:
In 2015, Charles Lee, a devoted a a enthusiast and San Francisco native, discovered the gem called Cafe de Casa, quickly falling in love with its Brazilian delights, particularly the a Building a genuine friendship with owners Thais and Amanda, Charles, along with his longtime friend Hessam, envisioned a restaurant concept focused on highlighting the purest a a and other superfoods, giving birth to Palmetto Superfoods. Established in the Inner Richmond of San Francisco in 2019, our journey has expanded with multiple locations across the entire Bay Area. As we continue to grow our offerings and menu items, we re excited to bring our tasty and healthy treats to neighborhoods across the Bay Area, states, and world in the coming years! At Palmetto Superfoods, we believe that each team member plays an integral role in achieving our vision. Together, we will continue to grow, innovate, and provide exceptional service that transforms the way people think about food.
Barista Responsibilities In Store Operation:
Showing Dedication to You and Your Team:
- Prepare and serve bowls and smoothies by following Palmetto Superfoods signature recipes, mastering each step to consistently deliver beautifully crafted, high-quality products.
- Confidently explain the health benefits of ingredients to customers in an upbeat and informative manner.
- Prioritize providing excellent customer service, including being positive and extremely polite, such as proactively informing guests of accurate wait times.
- Maintain thorough knowledge of food items, Palmetto Superfoods recipes, and ingredients.
- Effectively handle special circumstances or guest concerns with professionalism, attentiveness, and care.
- Step in to assist at the register and digital ordering platforms as needed, providing fast and friendly checkout service to ensure a smooth customer experience.
- Fully understand and adhere to the brand's Employee Handbook (EHB) and Standard Operating Procedures (SOPs) at all times.
- Prepare food while following health, safety, and sanitation guidelines accordingly to proper Palmetto Superfoods preparation and safety procedures.
- Properly stock, rotate, and organize deliveries in a timely manner and at an appropriate time to ensure freshness and minimize waste.
- Wash blenders, containers, and ice cream scoopers, and return them to their designated areas.
- Continuously and thoroughly clean the kitchen, lobby, and outside area.
- Communicate effectively with other staff members and work as a team player to ensure that all orders are punctual and accurate.
- Communicate with managers about scheduling related matters in a timely manner, such as requesting time off.
- Practice punctuality by showing up on time and optimally taking breaks for the appropriate duration.
- Complete all opening, mid-shift, and closing responsibilities as scheduled, and follow daily and weekly reminders to keep everything running smoothly.
- Practice effective cost-cutting measures to maximize team success.
- Track food quality and promptly report inventory needs to ensure consistent product availability.
- Perform ad-hoc tasks as requested by management.